Acorn Aid

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How do I add users?

Date Added: 26th Jul 16 16:46:27

How do I add users?

A registered user will allow a customer to submit tickets and access all of their submitted tickets from a single page.

A registered user will allow administrators, supervisors and agents to see a users details (name, email and telephone number) and ticket history.
 
A user can be registered by the customer or by an administrator within the admin portal under Settings > Users

Enable User Registration

  1. Log into your admin http://www.yourdomain.com/acornaid/admin/
  2. Click on the Menu icon in the top right hand corner of the screen
  3. Go to Settings > Users
  4. Tick Allow registered users
  5. Click Submit

Register as a user

With Allow registered users enabled customers can register as users

  1. Go to your user interface e.g. http://www.yourdomain.com/acornaid/user/
  2. Click Submit Request or Track Request
  3. Click Register Account
  4. Enter Full name, Email Address and Password
  5. Click Register

Add a user as an administrator

  1. Log into your admin http://www.yourdomain.com/acornaid/admin/
  2. Click on the Menu icon in the top right hand corner of the screen
  3. Go to Settings > Users
  4. Click Add User / Agent
  5. Enter Full name, Email Address and Password
  6. Click Role and select User
  7. Click Submit to add the user

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