Acorn Aid

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Adding priority levels to tickets

Date Added: 6th Aug 14 16:09:44

Add custom priority levels to tickets

Priority levels can be associated with tickets to indicate the importance of the request.

  1. Log into your admin e.g. http://www.yourdomain.com/acornaid/admin/
  2. Click on the Menu icon in the top right hand corner of the screen
  3. Go to SettingsPriorities
  4. Enter a priority
  5. Click Submit

Your new priority will now be added and be select-able by agents.

 

Allowing customers to select a priority

If you'd like the customer to select a priority when submitting a ticket you can allow this by following the steps below.

  1. Log into your admin e.g. http://www.yourdomain.com/acornaid/admin/
  2. Click on the Menu icon in the top right hand corner of the screen
  3. Go to Settings > Tickets
  4. Tick Allow users to select a priority
  5. Click Submit

Customers will now be able to select a priority when submitting a ticket.


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