Acorn Aid

Knowledge Base

Getting Started Guides

Installing Acorn Aid

Views: 2173 Helpful? 423 out of 617 Date Added: 5th Aug 14 21:22:56

Getting Started Guide

Views: 1533 Helpful? 362 out of 543 Date Added: 6th Aug 14 14:49:45

Configuration Basics

Views: 1480 Helpful? 355 out of 564 Date Added: 6th Aug 14 15:12:23

Setting email notifications and content

Views: 1413 Helpful? 360 out of 544 Date Added: 6th Aug 14 16:49:01

Adding groups for ticket allocation

Views: 1182 Helpful? 345 out of 535 Date Added: 6th Aug 14 15:24:13

Adding priority levels to tickets

Views: 885 Helpful? 270 out of 431 Date Added: 6th Aug 14 16:09:44

Submitting a ticket

Views: 963 Helpful? 280 out of 442 Date Added: 7th Aug 14 18:49:47

Updating a ticket as an agent

Views: 895 Helpful? 264 out of 431 Date Added: 10th Aug 14 17:28:46

Tracking and updating a ticket as an user

Views: 876 Helpful? 265 out of 425 Date Added: 10th Aug 14 18:41:53

Closing a ticket

Views: 912 Helpful? 284 out of 449 Date Added: 10th Aug 14 21:29:46

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