Acorn Aid

Knowledge Base

Getting Started Guides

Installing Acorn Aid

Views: 2585 Helpful? 524 out of 761 Date Added: 5th Aug 14 21:22:56

Getting Started Guide

Views: 1878 Helpful? 459 out of 676 Date Added: 6th Aug 14 14:49:45

Configuration Basics

Views: 1822 Helpful? 448 out of 695 Date Added: 6th Aug 14 15:12:23

Setting email notifications and content

Views: 1765 Helpful? 458 out of 676 Date Added: 6th Aug 14 16:49:01

Adding groups for ticket allocation

Views: 1483 Helpful? 435 out of 656 Date Added: 6th Aug 14 15:24:13

Adding priority levels to tickets

Views: 1161 Helpful? 344 out of 539 Date Added: 6th Aug 14 16:09:44

Submitting a ticket

Views: 1249 Helpful? 360 out of 556 Date Added: 7th Aug 14 18:49:47

Updating a ticket as an agent

Views: 1148 Helpful? 338 out of 535 Date Added: 10th Aug 14 17:28:46

Tracking and updating a ticket as an user

Views: 1155 Helpful? 349 out of 544 Date Added: 10th Aug 14 18:41:53

Closing a ticket

Views: 1171 Helpful? 373 out of 570 Date Added: 10th Aug 14 21:29:46

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