Acorn Aid

Knowledge Base

Guides

How do I apply a purchased license key

Views: 676 Helpful? 183 out of 271 Date Added: 9th Aug 16 14:23:23

How do I forward or carbon copy (cc) a ticket to a 3rd party?

Views: 1044 Helpful? 294 out of 472 Date Added: 12th Mar 15 11:46:12

How do I add live chat to a web page

Views: 1366 Helpful? 313 out of 506 Date Added: 12th Mar 15 12:01:41

How do I add agents?

Views: 1213 Helpful? 342 out of 528 Date Added: 6th Aug 14 10:03:21

How do I enable or disable the Knowledge Base?

Views: 1223 Helpful? 333 out of 519 Date Added: 6th Aug 14 10:23:55

How do I automatically assign tickets?

Views: 1007 Helpful? 266 out of 441 Date Added: 6th Aug 14 10:31:25

How do I enter an SMTP Server

Views: 1068 Helpful? 265 out of 448 Date Added: 24th Nov 14 11:18:27

How do I add Knowledge Base articles?

Views: 980 Helpful? 277 out of 449 Date Added: 6th Aug 14 10:44:59

How do I add Knowledge Base groups

Views: 826 Helpful? 257 out of 411 Date Added: 6th Aug 14 14:16:36

How do I submit and update tickets by email

Views: 1305 Helpful? 275 out of 436 Date Added: 8th Aug 14 17:54:34

How do I assign agents to groups

Views: 908 Helpful? 264 out of 448 Date Added: 10th Aug 14 22:03:16

How do I edit a Knowledge Base article

Views: 842 Helpful? 283 out of 435 Date Added: 22nd Dec 14 15:55:37

How do I track an agent’s time spent on tickets?

Views: 747 Helpful? 220 out of 367 Date Added: 12th Mar 15 11:30:21

How do I enable file attachments

Views: 821 Helpful? 246 out of 391 Date Added: 12th Mar 15 11:35:53

How do I edit or delete a ticket

Views: 793 Helpful? 227 out of 381 Date Added: 12th Mar 15 11:52:43

How do I add users?

Views: 387 Helpful? 124 out of 192 Date Added: 26th Jul 16 16:46:27

Forgotten Password, Change Password?

Views: 547 Helpful? 164 out of 251 Date Added: 26th Jul 16 17:45:26

What are Service Level Agreements?

Views: 560 Helpful? 165 out of 244 Date Added: 27th Jul 16 12:06:10

How to I add images to a ticket or knowledge base?

Views: 588 Helpful? 168 out of 241 Date Added: 27th Jul 16 14:33:08

Powered by Acorn Aid