Feature List

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Unlimited tickets
Automatic ticket assignment
Unlimited custom groups
Unlimited custom priorities
Unlimited administrators, supervisors and agents
Unlimited end users
Agent to group assignment
Agent time spent
Collision detection
Multi channel support (form, email, live chat, widget)
SMTP Server or PHP Mail Function
Real time ticket updates - auto refreshing
Forward or CC tickets to third party email addresses
Add private notes to tickets
Ticket ratings
File attachments
Bulk ticket edit. Change owner, group, priority and status
Filter and search tickets
Dashboard / Activity log
Knowledge base
Edit meta data for knowledge base
Knowledge base social interaction
Customisable form fields
Canned replies
Multi language support
Extensive reporting
Export reports
Service level agreements (SLAs)
Service level agreements (SLAs) - Expiry notifications
Email notifications for customers and agents
Customisable email notifications
Responsive design - mobile compliant
Fully customisable CSS design
Multiple Time-Zones